PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE PLACING IT. BY COMPLETING A PURCHASE AT WWW.BASYQS.COM, YOU AGREE TO THIS POLICY AS PART OF OUR TERMS & CONDITIONS.

THIS POLICY OPERATES IN ADDITION TO YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW (ACL) AND DOES NOT LIMIT OR EXCLUDE THOSE RIGHTS.

IF YOU NEED TO MODIFY THE SIZE OR COLOUR OF YOUR ITEM, PLEASE CONTACT INFO@BASYQS.COM AS SOON AS POSSIBLE BEFORE YOUR ORDER HAS BEEN FULFILLED.
ONCE AN ORDER HAS BEEN FULFILLED, NO CHANGES CAN BE MADE.
ANY GIVEAWAY ORDERS ARE FINAL SALE AND CAN NOT BE EXCHANGED OR RETURNED.

WE DO NOT ALLOW CANCELLATIONS ONCE AN ORDER HAS BEEN CONFIRMED, EXCEPT WHERE REQUIRED UNDER AUSTRALIAN CONSUMER LAW.

WE OFFER CHANGE OF MIND RETURNS UNDER THE FOLLOWING CONDITIONS:

• RETURN REQUESTS MUST BE MADE WITHIN 14 DAYS OF DELIVERY
• ITEMS MUST BE UNWORN, UNWASHED, AND IN ORIGINAL CONDITION
• ALL ORIGINAL TAGS MUST BE ATTACHED
• CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS
• ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE

ALL APPROVED CHANGE OF MIND RETURNS ARE ISSUED AS BASYQS E-GIFT CARDS ONLY.

WE DO NOT OFFER CASH OR CREDIT CARD REFUNDS FOR CHANGE OF MIND RETURNS.

RETURNS ARE REVIEWED AND PROCESSED WITHIN 5–7 BUSINESS DAYS OF BEING RECEIVED AT OUR FACILITY.

⚠️ WE CURRENTLY DO NOT ACCEPT CHANGE OF MIND RETURNS FROM THE EU.

WE DO NOT OFFER DIRECT EXCHANGES.
IF YOU WISH TO REPLACE AN ITEM, PLEASE RETURN YOUR ORDER FOR AN E-GIFT CARD AND PLACE A NEW ORDER ONCE YOUR RETURN HAS BEEN PROCESSED.

ITEMS MARKED FINAL SALE ARE NOT ELIGIBLE FOR CHANGE OF MIND RETURNS, EXCHANGES, OR STORE CREDIT.

THIS INCLUDES, BUT IS NOT LIMITED TO:

• COLLABORATION PIECES
• LIMITED EDITION DROPS
• DISCOUNTED ITEMS MARKED FINAL SALE

NOTHING IN THIS POLICY LIMITS YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW.

YOU ARE ENTITLED TO A REPAIR, REPLACEMENT, OR REFUND IF A PRODUCT:

• IS FAULTY OR DEFECTIVE
• IS SIGNIFICANTLY DIFFERENT FROM ITS DESCRIPTION
• IS NOT OF ACCEPTABLE QUALITY
• IS NOT FIT FOR ITS INTENDED PURPOSE

IF A FAILURE IS CONSIDERED MAJOR UNDER ACL, YOU ARE ENTITLED TO A REFUND OR REPLACEMENT.

IF THE FAILURE IS MINOR, WE MAY CHOOSE TO REPAIR OR REPLACE THE ITEM.

IF YOUR ITEM ARRIVES DAMAGED, FAULTY, OR INCORRECT, PLEASE CONTACT INFO@BASYQS.COM AS SOON AS POSSIBLE WITH:

• CLEAR PHOTOS OF THE ISSUE
• YOUR ORDER NUMBER

WE WILL ASSESS THE ISSUE AND PROVIDE A RESOLUTION IN ACCORDANCE WITH AUSTRALIAN CONSUMER LAW.

PROMOTIONAL PRICING AND DISCOUNTS CANNOT BE APPLIED RETROACTIVELY.

ORDERS PLACED PRIOR TO THE START OF A SALE OR PROMOTION ARE NOT ELIGIBLE FOR PRICE ADJUSTMENTS OR PARTIAL REFUNDS, EXCEPT WHERE REQUIRED UNDER AUSTRALIAN CONSUMER LAW.

ONCE AN ORDER HAS BEEN DISPATCHED, TRACKING INFORMATION WILL BE PROVIDED.

PLEASE ENSURE YOUR SHIPPING ADDRESS IS ENTERED CORRECTLY AT CHECKOUT, AS WE ARE UNABLE TO AMEND ADDRESSES ONCE AN ORDER HAS BEEN DISPATCHED.

BASYQS IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES WHERE THE SHIPPING ADDRESS WAS ENTERED CORRECTLY, EXCEPT WHERE REQUIRED UNDER AUSTRALIAN CONSUMER LAW.

MISSING PACKAGES MUST BE REPORTED WITHIN 14 DAYS OF DELIVERY CONFIRMATION.

FOR ALL RETURN REQUESTS OR ENQUIRIES, PLEASE CONTACT:

📧INFO@BASYQS.COM