ORDERS ARE PROCESSED WITHIN 1–3 BUSINESS DAYS (EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS). DURING PEAK PERIODS, PROCESSING TIMES MAY BE SLIGHTLY EXTENDED.

DELIVERY TIMEFRAMES VARY DEPENDING ON YOUR LOCATION:

AUSTRALIA: 1–3 BUSINESS DAYS
INTERNATIONAL: 2–5 BUSINESS DAYS

DELIVERY TIMES ARE ESTIMATES ONLY AND ARE NOT GUARANTEED.

ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING TRACKING DETAILS.

INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES OR TAXES. THESE CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER.

PLEASE ENSURE YOUR SHIPPING ADDRESS IS ENTERED CORRECTLY AT CHECKOUT. BASYQS IS NOT RESPONSIBLE FOR ORDERS DELIVERED TO INCORRECT ADDRESSES PROVIDED BY THE CUSTOMER.

ONCE AN ORDER HAS BEEN DISPATCHED, BASYQS IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES WHERE THE ADDRESS WAS ENTERED CORRECTLY, EXCEPT WHERE REQUIRED UNDER AUSTRALIAN CONSUMER LAW.

IF YOU BELIEVE YOUR PACKAGE IS MISSING, PLEASE CONTACT US WITHIN 14 DAYS OF DELIVERY CONFIRMATION.

NOTHING IN THIS POLICY LIMITS YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW.

FOR ALL RETURN REQUESTS OR ENQUIRIES, PLEASE CONTACT:
📧 INFO@BASYQS.COM